Case study
Nearly half of their appointments are booked when the desk is dark. Cleo answers around the clock, captures after-hours demand and backs up every department during the day.
Before Cleo, El Cerrito Honda could only answer the phone when someone was free to grab it. That left real gaps, and callers noticed.
“Cleo books us 50 to 60 extra service appointments a month from after-hours calls alone.”
“A game-changer for our customer experience and bottom line. Cleo doesn't just answer phones; they ensure we never miss an opportunity to serve our customers.”
When the store is closed, Cleo still answers. Nearly half of appointments are booked before 7am, after 6pm or on Sunday. That's demand a receptionist could never take.
During business hours, if a call is not answered within three rings in any department, Cleo steps in so customers are never left waiting.
