Case Studies
1,678 calls answered. 447 booking-outcome calls. See how Stevens Creek Subaru uses Cleo for service calls, September 21 to October 20, 2026.
1,678
Calls answered, Sept 21 to Oct 20, 2026
447
Booking-outcome calls in the same 30 days
30
Booked while closed, same 30 days
How Stevens Creek Subaru Uses Cleo for Service Calls
From September 21 to October 20, 2026, Cleo answered 1,678 inbound calls at Stevens Creek Subaru. 447 of those calls ended as a booked appointment.
The Results
In the 30 days from September 21 to October 20, 2026, Cleo answered 1,678 inbound calls. 447 calls ended as a booked appointment, from 416 unique callers, and 30 of those appointments were booked while the service department was closed. Cleo also transferred 357 calls to staff and handled about 95 hours of customer conversations.
How Cleo Books Service
Cleo books service appointments into Stevens Creek Subaru's OCAS scheduler. 445 of the 447 booking-outcome calls were for the service department.
How to Read These Numbers
A booking-outcome call is a call that ended as a scheduled appointment in Cleo's call log. It is not a completed appointment and it is not revenue: Cleo does not report whether customers arrived or what work was paid for. Booked appointments and transfers are separate outcomes, not a breakdown of the 1,678 answered calls. Closed means outside the service department's hours set in Cleo.
Counts cover inbound calls from midnight September 21 to midnight October 21, 2026 (Pacific time), and exclude test, archived and deleted calls. These are one dealership's results, not a promise of yours.
Stevens Creek Subaru uses Cleo to answer calls and book service appointments into its scheduler.
Sector: Automotive / Subaru dealership
Location: Santa Clara, California
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