Accurate answers
What your AI phone agent tells callers about your dealership, and where it gets it.
Callers ask more than “can I book?” They ask about amenities, policies, directions and what you do not service. Cleo answers from the entries your team wrote and from your own website, and it is told to hand the call to a person when neither has the answer.
Beyond booking
A wrong answer on the phone is a promise your store has to keep.
Booking is the easy half of a service call. The other half is the question that does not fit a form: do you have a waiting room, is the shuttle free, do you work on that brand, what is your address. A phone agent that guesses at those answers creates work for your team and disappointed customers. So the useful question is not “can it talk?” but “where does it get its answers, and what does it do when it has none?”
Three places, checked together
Your entries first. Then your website. Inventory for one specific car.
Your knowledge base, then your website
Your knowledge base is the facts your own team wrote: amenities, policies, what you do not service. This is the source Cleo is told to trust most. Cleo is also told to search your own website, the website address saved in your settings, for anything your entries do not cover. When a caller asks a question about your dealership, Cleo checks these at the same moment and writes one short answer.
Your inventory, when connected
If your store’s inventory is connected and the caller asks about one specific vehicle (year, make and model, stock number or VIN), Cleo can check it. It does not search inventory for broad requests such as a price ceiling or a body style.
If your entries, your website and your inventory cannot answer the question, Cleo is told to say it does not have that information. It is then told to transfer the call to the right department if that department is open, and otherwise to arrange a callback from your staff. A transfer or a written follow-up is how Cleo hands off any call that needs a person.
Real dealership results
Questions answered, appointments booked, follow-ups sent.
633
Calls answered at El Cerrito Honda in 30 days
112
Appointments booked in the same 30 days
At El Cerrito Honda, Cleo answered questions, booked service appointments directly into Xtime and sent detailed follow-up requests to the right department. Bookings are a separate reported figure, not a breakdown of the 633 answered calls. These are El Cerrito Honda’s figures, not a promise for your store.
What decides the wording
Rules the answer is told to follow.
01 · Your entry beats your website
If your own entry and your website disagree, Cleo is told to trust your entry. For address and directions questions Cleo is told to use the address saved in your settings and to ignore a conflicting one from an entry or a web page.
02 · Prices come from you
A price, fee or rate that appears only on your website is not to be read to the caller. Prices and fees may come only from entries your team wrote, because web pages carry stale specials and sales fine print that a caller hears as a quote. With the service-quote workflow, Cleo never quotes a price, estimate or range on a service call: it transfers to service, or takes a callback request if service is unavailable.
03 · Silence is not a no
Cleo is told not to say that you do not offer something just because a source does not mention it. It may say so only when a source says so. The answer is meant to be short enough to say on a call, in the language the caller asked in, without reciting where it came from.
Your team writes the facts: add, edit and delete entries in Settings, under Agents, on the Knowledge Base tab. Short, factual sentences are the easiest to answer from. These rules are instructions to the AI, not a guarantee, which is why every call is logged with a summary, outcome tags, a transcript and a recording that your staff can open.
FAQ
Still have questions?
Where does an AI phone agent get its answers about my dealership?
Cleo checks three places together: the entries your own team wrote in the knowledge base, your website, and, when your inventory is connected, the inventory for one specific vehicle. It then gives the caller one short answer.
What does Cleo do when it does not know the answer?
Can the AI quote a price I did not approve?
What should we write down before go-live?
Contact
Bring your toughest caller question to the demo.
Book a demo, ask Cleo the question your team gets wrong most often, and see where the answer comes from.
