Cleo + Reynolds and myKaarma
AI phone agent that books service appointments in Reynolds and myKaarma.
Cleo answers your service calls, day or night, including after hours and when your lines are busy, and books through your Reynolds and Reynolds or myKaarma service scheduling. When a person is needed, your team takes over.
Stevens Creek Subaru · real dealership results
447 booking-outcome calls in 30 days.
1,678
Calls answered, Sept 21 to Oct 20, 2026
447
Booking-outcome calls in the same 30 days
30
Booked while closed, same 30 days
A booking-outcome call ended as a scheduled appointment in Cleo’s call log. It is not a completed appointment or revenue. Stevens Creek Subaru books into OCAS, not Reynolds or myKaarma, so this is not a Reynolds or myKaarma result. These are one dealership’s results, not a promise of yours.
“If a call is not answered within three rings in any department, Cleo steps in.”
Sheriff Demitri, General Manager, El Cerrito Honda
How Cleo books into Reynolds and myKaarma
From the call to your Reynolds or myKaarma schedule.
01 · Know the caller and the car
Cleo looks up the caller’s number in your scheduler. In Reynolds it finds the vehicles on file. In myKaarma it finds the vehicles and upcoming appointments on file, and if a number matches several people it asks who is calling. A vehicle that is not on file is taken by year, make and model.
02 · Read the open times
Cleo matches the request to a service your scheduler lists. It asks when the caller wants to come in, then offers only the open times Reynolds or myKaarma returns. In myKaarma it also offers the transportation options your store has set up.
03 · Book it and confirm
When the caller picks a time, Cleo creates the appointment in Reynolds or myKaarma. It confirms the day and time only after the booking succeeds.
Where those workflows are turned on, Cleo also handles changes. In myKaarma it moves an appointment in place or cancels it. In Reynolds it books the new time first and leaves cancelling the old one to your team as a task, and a cancellation is a task for your team. It cannot create capacity that is not in your schedule.
People stay in the loop
What the caller hears, and when a person steps in.
What the caller hears
A phone conversation that asks one question at a time: name, callback number, vehicle, mileage, what they need and when they want to come in. Cleo checks the spelling of the name, offers the open times and reads back the booked day and time.
When a person is needed
If no time is open or a booking fails, Cleo never says an appointment is confirmed. It offers a callback from your service team, and a failed booking becomes a callback task with the details Cleo collected. It never retries a failed booking on its own.
Cleo can be live in under 7 days. Before launch, confirm your Reynolds or myKaarma scheduling, service rules, opening hours and escalation destinations. Reynolds and Reynolds and myKaarma are trademarks of their owners. Cleo is an independent vendor, and this page does not describe a Reynolds or myKaarma partnership, certification or endorsement.
FAQ
Still have questions?
Can Cleo book Reynolds and Reynolds service appointments after hours?
Yes. Cleo answers day or night and books through your Reynolds and Reynolds online service scheduling. It offers only open times Reynolds returns and confirms the appointment only after the booking succeeds. Your dealership’s Reynolds setup and service rules are confirmed first.
Does Cleo work with myKaarma for service scheduling?
Is Cleo an official Reynolds and Reynolds or myKaarma partner?
Are the results on this page from Reynolds or myKaarma dealerships?
Contact
Book into Reynolds or myKaarma, day or night.
See how Cleo would answer your service calls and book into your Reynolds or myKaarma schedule.
