AI voice agent for dealers
AI voice agents for car dealerships.
Cleo answers your dealership’s phone on the first ring, day or night. It books service into your scheduler and hands everything else to your team. Most stores are live in under 7 days.
Why dealerships add one
Missed calls don’t call back. They call the next dealer.
35%
of dealership calls never reach a person
55%
of answered phone leads at dealers and OEMs are for service
64%
of automotive businesses never ask a phone lead to book an appointment
A voice agent covers the calls your team can’t get to: after closing, at lunch, and on a Monday morning when every advisor has a customer at the counter.
How a service call goes
Picked up. Booked. Handed off.
01 · It picks up on the first ring
Day or night, Cleo answers, finds out who is calling, which car it is and what it needs.
02 · It books into your scheduler
Cleo offers open times from the scheduler your store already uses, such as Xtime, myKaarma, Dealer-FX, CDK, Reynolds and Reynolds, Tekion or OCAS, and books the one the caller picks, while they are still on the line.
03 · It hands off to your team
Sales, parts, repair-status and pricing calls go to the right department. If nobody picks up, Cleo takes a callback request or sends a written follow-up.
Your team can still pick up first. When nobody can, Cleo answers, books, transfers or takes a message. Most stores are live in under 7 days, and we build it, connect it and run it for you. Comparing vendors? Read how to compare AI voice assistants for car dealerships.
El Cerrito Honda · real dealership results
A real example. Not an industry average.
633
Calls answered in 30 days
112
Appointments booked in the same 30 days
143
Transfers to staff in the same 30 days
El Cerrito Honda uses Cleo after hours and as a three-ring overflow safety net across sales, service and parts. Bookings and transfers are separate reported figures, not a breakdown of the 633 calls. They do not prove that every call would otherwise have been lost.
“If a call is not answered within three rings in any department, Cleo steps in.”
Sheriff Demitri, General Manager, El Cerrito Honda
Real dealership results · all Cleo dealerships
30 days of real calls and appointments.
32,323
Calls answered across 41 dealership rooftops
5,916
Appointments booked in the same 30 days
8,395
Transfers to staff in the same 30 days
Of those 5,916 appointments, 5,881 were booked by phone and 35 by text, and 496 were booked while the service department was closed, so more than 9 in 10 were booked while the store was open. Cleo also handled about 1,816 hours of customer conversations and took 733 calls in Spanish. Booked appointments and transfers are separate outcomes, not a breakdown of the calls answered.
Source: Cleo dashboard figures, September 21 to October 21, 2026, for the 41 dealership rooftops with more than 20 inbound calls in that period.
Stevens Creek Subaru · real dealership results
1,678
Calls answered, Sept 21 to Oct 20, 2026
447
Booking-outcome calls in the same 30 days
357
Transfers to staff in the same 30 days
Stevens Creek Subaru figures cover inbound calls only. Booking-outcome calls and transfers are separate reported figures, not a breakdown of the 1,678 calls. A booking-outcome call ended as a scheduled appointment; it is not a completed appointment or revenue, and it does not prove every call would otherwise have been lost.
FAQ
What dealers ask first.
Will an AI voice agent replace my BDC or service advisors?
No. It takes the calls your team can’t get to, so they have more time for the customers in front of them. When a person is needed, Cleo transfers the call or writes it up for the right department.
Does it work after hours?
Which schedulers does it work with?
How long does setup take?
Contact
See how Cleo would answer your calls.
Book a 30-minute demo. Bring your call volume and your scheduler, and we will walk through how it would work for your store.
