After-hours service calls
After-hours service scheduling for dealers.
Your service desk can close without closing the door on the next appointment. Cleo answers after-hours calls and books into your scheduler.
El Cerrito Honda · real dealership results
34 appointments booked while closed.
34
Appointments booked while closed in 30 days
112
Total appointments booked in the same 30 days
About 40
Service appointments booked while closed in a typical month
El Cerrito Honda began with after-hours coverage. Cleo booked service directly into Xtime and sent detailed follow-up requests to the right department. These are that dealership’s results, not a promise of yours.
“If a call is not answered within three rings in any department, Cleo steps in.”
Sheriff Demitri, General Manager, El Cerrito Honda
Stevens Creek Subaru · real dealership results
30
Appointments booked while closed, Sept 21 to Oct 20, 2026
447
Booking-outcome calls in the same 30 days
1,678
Calls answered in the same 30 days
Stevens Creek Subaru uses Cleo to answer calls and book service appointments into its OCAS scheduler. A booking-outcome call is a call that ended as a scheduled appointment, not a completed appointment or revenue. “Closed” means outside the service department’s hours set in Cleo. These are that dealership’s results, not a promise of yours.
How after-hours booking works
An appointment, not just a voicemail.
01 · Understand the request
Cleo collects the caller’s details, vehicle, service needs and preferred time. Existing customer details can be looked up in Xtime.
02 · Check the scheduler
Cleo checks service availability before offering a time. When the caller chooses an available slot, Cleo creates the appointment and confirms the day and time.
03 · Know when to hand off
No suitable availability or a failed booking? Cleo takes a callback request for the service team instead of saying an appointment is confirmed.
Xtime is the scheduler used in the published El Cerrito Honda case study. Other schedulers and dealership-specific workflows need to be confirmed during your demo. Cleo cannot create capacity that is not in the schedule.
People stay in the loop
What happens when Cleo cannot help?
An available person can take over
Cleo can transfer the caller to a configured department or person when they are available. Your team still handles advice, exceptions and conversations that need human judgment.
Closed does not mean a dead end
When the right person is unavailable, Cleo collects the caller’s name, callback number and reason for calling, then sends a follow-up request to the right department. A callback request is not a confirmed booking or an immediate human response.
Start with the calls you want covered. Confirm your scheduler, service rules, opening hours and escalation destinations before launch.
FAQ
Still have questions?
Can Cleo actually book into Xtime after hours?
Yes. At El Cerrito Honda, Cleo books service directly into Xtime. It checks availability before offering slots and confirms the appointment after the booking succeeds. Your dealership's setup and service rules must be confirmed first.
What if there are no appointments available?
Can a caller still speak with a person?
Will we get the same number of appointments as El Cerrito Honda?
Contact
Keep booking after closing.
See how Cleo would handle your service calls, scheduler and exceptions.
