For Ford dealers
Answer every Ford service call and book it in CDK.
Cleo answers your Ford service calls day or night, asks one question at a time, books into CDK when a time is open and hands the call to your team when a person is needed. Cleo is an independent vendor, not affiliated with Ford.
Salinas Valley Ford · real dealership results
1,465 calls answered. 197 booking-outcome calls.
1,465
Calls answered in 30 days
197
Booking-outcome calls in the same 30 days
7
Booked while the service department was closed
A booking-outcome call is a call that ended as a scheduled appointment in Cleo’s call log. It is not a completed appointment and it is not revenue: Cleo does not report whether customers arrived or what work was paid for. 196 of the 197 were for the service department, and Salinas Valley Ford books into CDK, so these figures say nothing about any other scheduler. 324 calls ended in a transfer to staff, a separate figure and not a breakdown of the 1,465. Inbound calls only. These are one dealership’s results, not a promise of yours.
Source: Salinas Valley Ford, Cleo call log, inbound calls, September 22 to October 21, 2026. Booked while closed means outside the service department’s hours set in Cleo.
How a Ford store uses Cleo
Look up the customer, book into CDK, or hand off to a person.
01 · Answer and look the customer up
Cleo answers the call, confirms the name and a callback number, and looks up a returning customer in CDK by the caller’s phone number. When a record is found, Cleo sends a verification code and asks the caller to read it back before using the record. When no vehicle is on file, it asks for the vehicle’s year, make, model and mileage.
02 · Book it into CDK
At Salinas Valley Ford, Cleo books into CDK. It reads the open times CDK returns, offers them, creates the appointment when the owner picks one and reads back the day and time only after the booking succeeds.
03 · Hand off when a person is needed
If no time is open or a booking fails, Cleo never says an appointment is booked and never retries: it offers a callback request and creates a callback task for your service team with the details it collected. Cleo can also transfer a call to a destination you configure.
Where your dealership has those workflows turned on, Cleo can take a cancel or reschedule request. In CDK, Cleo does not cancel the original appointment itself: for a cancel it creates a task for your service team, and for a reschedule it books the new time first and creates a task for your team to cancel the old one. Cleo cannot create capacity that is not in your schedule.
Before you start
What to confirm for a Ford service department.
Your scheduler and service rules
Salinas Valley Ford books into CDK. The scheduler connection is a per-store setting, so confirm which scheduler your store uses, which services and times can be booked, and your opening hours. Cleo books only the times your scheduler shows as open.
Who gets the follow-up
Decide who receives a callback request, a cancel or reschedule task, or a transferred call, and which hours count as open for your service department. Cleo uses the hours and transfer destinations you set for each store.
Cleo is an independent vendor and is not affiliated with Ford. This page does not describe a Ford partnership, certification or endorsement. Ford is a trademark of its owner. Cleo does not publish a price. To hear how Cleo would answer your Ford service calls and book appointments, book a 30-minute demo.
FAQ
Still have questions?
Can an AI phone agent book Ford service appointments?
At Salinas Valley Ford, Cleo books service appointments into CDK. It checks CDK for open times before offering any and reads back the day and time only after the booking succeeds. If a booking fails, Cleo does not retry: it creates a callback task for your service team. Your dealership’s scheduler and service rules are confirmed first.
What happened at Salinas Valley Ford?
Can Cleo cancel or reschedule a Ford service appointment?
Is Cleo affiliated with Ford?
Contact
Answer your Ford service calls.
Book a 30-minute demo and hear how Cleo would answer your Ford service calls and book appointments.
