For GM dealers
Answer every Chevrolet, GMC and Cadillac service call.
Cleo answers the service line of a Chevrolet, GMC or Cadillac store day or night, asks one question at a time, books into Tekion when a time is open and hands the call to your team when a person is needed. Cleo is an independent vendor, not affiliated with General Motors, Chevrolet, GMC or Cadillac.
Gilroy Chevrolet Cadillac · real dealership results
884 calls answered. 159 booking-outcome calls.
884
Calls answered in 30 days
159
Booking-outcome calls in the same 30 days
8
Booked while the service department was closed
A booking-outcome call is a call that ended as a scheduled appointment in Cleo’s call log. It is not a completed appointment and it is not revenue: Cleo does not report whether customers arrived or what work was paid for. All 159 were for the service department, and Gilroy Chevrolet Cadillac books into Tekion, so these figures say nothing about any other scheduler. 208 calls ended in a transfer to staff, a separate figure and not a breakdown of the 884. Inbound calls only. These are one dealership’s results, not a promise of yours.
Source: Gilroy Chevrolet Cadillac, Cleo call log, inbound calls, September 22 to October 21, 2026. Booked while closed means outside the service department’s hours set in Cleo.
How a Chevrolet, GMC and Cadillac store uses Cleo
Look up, book into Tekion, move or cancel with a code, or hand off.
01 · Answer and look the customer up
Cleo answers the call, confirms the name and a callback number, and looks up a returning customer in Tekion by the caller’s phone number. When a vehicle is on file, Cleo confirms it. When none is, it asks for the vehicle’s year, make and model. It then asks for the mileage, the service needed and when the owner wants to come in.
02 · Book it into Tekion
At Gilroy Chevrolet Cadillac, Cleo books into Tekion. It reads the open times Tekion returns, offers them, creates the appointment when the owner picks one and reads back the day and time only after the booking succeeds.
03 · Hand off when a person is needed
If no time is open or a booking fails, Cleo never says an appointment is booked and never retries: it offers a callback request and creates a callback task for your service team with the details it collected. Cleo can also transfer a call to a destination you configure.
Where your dealership has those workflows turned on, Cleo can also move or cancel an existing appointment in Tekion. Before it does, Cleo texts a verification code to the caller’s phone and waits for the caller to read it back. If the move or cancel fails, Cleo creates a task for your service team. Cleo cannot create capacity that is not in your schedule.
Before you start
What to confirm for a Chevrolet, GMC or Cadillac service department.
Your scheduler and service rules
Gilroy Chevrolet Cadillac books into Tekion. The scheduler connection is a per-store setting, so confirm which scheduler your store uses, which services and times can be booked, and your opening hours. Cleo books only the times your scheduler shows as open.
Who gets the follow-up
Decide who receives a callback request or a transferred call, and which hours count as open for your service department. Cleo uses the hours and transfer destinations you set for each store.
Cleo is an independent vendor and is not affiliated with General Motors, Chevrolet, GMC or Cadillac. This page does not describe a partnership, certification or endorsement from any of them. Chevrolet, GMC and Cadillac are trademarks of their owners. Cleo does not publish a price. To hear how Cleo would answer your service calls and book appointments, book a 30-minute demo.
FAQ
Still have questions?
Can an AI phone agent book Chevrolet, GMC and Cadillac service appointments?
At Gilroy Chevrolet Cadillac, Cleo books service appointments into Tekion. It checks Tekion for open times before offering any and reads back the day and time only after the booking succeeds. If a booking fails, Cleo does not retry: it creates a callback task for your service team. Your dealership’s scheduler and service rules are confirmed first.
What happened at Gilroy Chevrolet Cadillac?
Does this page cover one brand or three?
Is Cleo affiliated with General Motors, Chevrolet, GMC or Cadillac?
Contact
Answer your service calls.
Book a 30-minute demo and hear how Cleo would answer your Chevrolet, GMC and Cadillac service calls and book appointments.
