For Honda dealers
Cover the Honda service calls your team cannot reach.
Service phones fill when a recall or campaign notice goes out, and they go quiet when the team goes home. Cleo answers service calls after hours and when your team cannot pick up, books into your scheduler and hands off to a person when one is needed. Cleo is an independent vendor, not affiliated with Honda.
El Cerrito Honda · real dealership results
112 appointments booked in 30 days.
112
Appointments booked in 30 days
34
Booked while the dealership was closed
633
Calls answered in the same 30 days
At El Cerrito Honda, Cleo answered questions, booked service appointments directly into Xtime and sent detailed follow-up requests to the right department. Appointments and calls are separate reported figures, not parts of each other. These are that dealership’s results, not a promise of yours.
“If a call is not answered within three rings in any department, Cleo steps in.”
Sheriff Demitri, General Manager, El Cerrito Honda
How a Honda store uses Cleo
After hours first, then overflow when the team is busy.
01 · Start with the after-hours calls
El Cerrito Honda first deployed Cleo for after-hours calls: Cleo answered questions, booked service appointments directly into Xtime and sent detailed follow-up requests to the correct department. 34 of the 112 appointments were booked while the dealership was closed.
02 · Add an overflow safety net
The dealership later expanded Cleo into a three-ring overflow safety net across sales, service and parts. Employees still receive the call first. When a department cannot answer within three rings, Cleo steps in.
03 · Book it, or hand it to a person
At El Cerrito Honda, Cleo reads the open times Xtime returns and creates the appointment when the caller picks one, confirming only after the booking succeeds. If Xtime has no suitable time or a booking fails, it sends your service team a callback request, or transfers to an available person you configure.
Where your dealership has those workflows turned on, Cleo can also reschedule or cancel an existing appointment. It cannot create capacity that is not in your schedule.
Before you start
What to confirm for a Honda service department.
After hours, overflow or both
Decide whether Cleo should answer after-hours calls, the calls your team cannot reach in time, or both. El Cerrito Honda started with after hours and later added the three-ring overflow. Cleo can be live in under 7 days.
Your scheduler and handoff
El Cerrito Honda books into Xtime. Cleo’s other scheduler guide covers CDK and Tekion online scheduling. Confirm which scheduler your store uses and which services and times can be booked, then decide who takes callback requests and transfers.
Cleo is an independent vendor and is not affiliated with Honda. This page does not describe a Honda partnership, certification or endorsement. Honda is a trademark of its owner. Cleo does not publish a price. To hear how Cleo would answer your Honda service calls and book appointments, book a 30-minute demo.
FAQ
Still have questions?
Can an AI phone agent book Honda service appointments?
At El Cerrito Honda, Cleo books service appointments directly into Xtime. It checks Xtime for open times before offering any, and confirms the appointment only after the booking succeeds. Your dealership’s setup and service rules are confirmed first.
What does Cleo do when our service team cannot pick up?
Is Cleo affiliated with Honda?
Will we get the same results as El Cerrito Honda?
Contact
Answer the Honda service calls your team cannot.
Book a 30-minute demo and hear how Cleo would answer your Honda service calls after hours and when your team is busy.
