For Kia dealers
Every Kia service call answered, booked or handed to your team.
Cleo answers your Kia service calls day or night, asks one question at a time, books into your scheduler when a time is open and hands the call to your team when a person is needed. Cleo is an independent vendor, not affiliated with Kia.
Winn Kia · real dealership results
714 calls answered. 182 booking-outcome calls.
714
Calls answered in 30 days
182
Booking-outcome calls in the same 30 days
20
Booked while the service department was closed
A booking-outcome call is a call that ended as a scheduled appointment in Cleo’s call log. It is not a completed appointment and it is not revenue: Cleo does not report whether customers arrived or what work was paid for. 181 of the 182 were for the service department, and Winn Kia books into Xtime, so these figures say nothing about any other scheduler. 140 calls ended in a transfer to staff, a separate figure and not a breakdown of the 714. Inbound calls only. These are one dealership’s results, not a promise of yours.
Source: Winn Kia, Cleo call log, inbound calls, September 21 to October 20, 2026. Booked while closed means outside the service department’s hours set in Cleo.
How a Kia store uses Cleo
Answer, book into your scheduler, or hand off to a person.
01 · Answer and collect the details
Cleo answers the call and asks one question at a time: name, callback number, vehicle, mileage, the service needed and when the owner wants to come in. If a customer record is found for the caller’s number, Cleo confirms the name on file instead of asking cold.
02 · Book it into your scheduler
At Winn Kia, Cleo books into Xtime. It reads the open times the scheduler returns, offers them, creates the appointment when the owner picks one and reads back the day and time only after the booking succeeds.
03 · Hand off when a person is needed
If no time is open or a booking fails, Cleo never says an appointment is booked and never retries: it offers a callback request and creates a callback task for your service team with the details it collected. Cleo can also transfer a call to a destination you configure.
Where your dealership has those workflows turned on, Cleo can also reschedule or cancel an existing appointment, and it checks for an existing appointment before booking a new one. For a recall appointment request, Cleo does not schedule it or look anything up: it transfers to your service team when service is open, and otherwise takes a callback request. Cleo cannot create capacity that is not in your schedule.
Before you start
What to confirm for a Kia service department.
Your scheduler and service rules
Winn Kia books into Xtime. The scheduler connection is a per-store setting, so confirm which scheduler your store uses, which services and times can be booked, and your opening hours. Cleo books only the times your scheduler shows as open.
Who gets the follow-up
Decide who receives a callback request or a transferred call, and which hours count as open for your service department. Cleo uses the hours and transfer destinations you set for each store.
Cleo is an independent vendor and is not affiliated with Kia. This page does not describe a Kia partnership, certification or endorsement. Kia is a trademark of its owner. Cleo does not publish a price. To hear how Cleo would answer your Kia service calls and book appointments, book a 30-minute demo.
FAQ
Still have questions?
Can an AI phone agent book Kia service appointments?
At Winn Kia, Cleo books service appointments into Xtime. It checks Xtime for open times before offering any and reads back the day and time only after the booking succeeds. If a booking fails, Cleo does not retry: it creates a callback task for your service team. Your dealership’s scheduler and service rules are confirmed first.
What happened at Winn Kia?
What does Cleo do when an owner asks for a recall appointment?
Is Cleo affiliated with Kia?
Contact
Answer your Kia service calls.
Book a 30-minute demo and hear how Cleo would answer your Kia service calls and book appointments.
