For parts and sales departments
An AI phone agent for your parts and sales calls, not only service.
Callers ask for your parts counter and your sales desk as well as service. Cleo answers them, transfers the call to the right department when someone is open to take it, and takes a message with the caller’s name and number when nobody can. Cleo does not quote parts prices or availability, and it does not promise financing, approvals or out-the-door prices.
Cleo production calls · 30 days
2,270 parts calls and 1,177 sales calls in 30 days.
2,270
Calls tagged Parts
1,177
Calls tagged Sales, New Cars or Used Cars
36,070
Calls in the same 30-day sample
The sample is every inbound, non-test call that reached Cleo from September 22 to October 21, 2026 (to 6 pm Pacific) at dealership phone lines with more than 20 inbound calls in those 30 days. The department is the tag Cleo logged on the call, not a classification of what each caller wanted. Parts: 827 ended as a transfer, 580 as a message and 863 as something else or nothing recorded. Sales, New Cars and Used Cars: 510 as a transfer, 285 as a message and 382 as something else or nothing recorded. These are calls, not appointments, and not a promise of your results.
How Cleo handles a parts or sales call
Three ways a parts or sales call ends.
01 · Transfer to the open department
When a caller asks for parts or sales, Cleo transfers them to that department. For sales it transfers first, before asking about a vehicle. Cleo checks the department’s schedule in your timezone and offers only a department that is open. You set each transfer destination up with a phone number or an extension.
02 · Take a message when nobody can answer
If the department is closed, is not on your transfer list or does not connect, Cleo takes a callback: the caller’s name, a confirmed callback number and what they need. It saves a task for your team with those details, and the task can be marked urgent. For parts, Cleo does not answer availability, price or order-status questions itself: it transfers, or takes the message.
03 · After hours, keep the lead
Cleo answers day or night. After hours it takes the message instead of transferring, and for sales it can note the vehicle the caller is interested in and the time they would like to visit, so your sales team can follow up. Of the 193 parts calls in the sample that arrived outside Monday to Saturday, 7 am to 6 pm, 85 ended as a message. Of the 271 sales calls outside those hours, 66 did and 116 were transferred, because Cleo transfers only when your sales department is open on its own schedule.
In Cleo’s standard sales workflow a visit is saved as a task for your team, not as an appointment in a scheduler. Cleo does not check parts stock.
Before you start
What to set up for parts and sales.
Your departments and their hours
Cleo transfers only to a department on your transfer list that is open on its schedule. Add Parts and Sales as destinations with their own hours and a phone number or extension. A department that is not on the list is treated as unavailable, and Cleo offers a callback instead. Cleo can be live in under 7 days.
Who reads the messages
Decide who follows up on parts and sales messages. They arrive as tasks in your Cleo dashboard with the caller’s name, number and what they need, and a task assigned to a team member is also emailed to them. At El Cerrito Honda, Cleo works as a three-ring overflow across sales, service and parts, so employees still get the call first.
Cleo does not publish a price. This page describes how Cleo handles parts and sales calls and gives Cleo’s own call counts. It makes no claim about parts orders, vehicle sales or revenue. To hear how Cleo would answer your parts and sales lines, book a 30-minute demo.
FAQ
Still have questions?
Can Cleo transfer a caller to our parts or sales department?
Yes, where you have set that department up as a transfer destination. When a caller asks for parts or sales, Cleo checks the department’s schedule in your timezone and transfers the call if the department is open. You set each destination up with a phone number or an extension.
What happens when the parts counter is closed or busy?
Does Cleo answer parts prices or check part availability?
What does Cleo do with a sales call after hours?
Contact
Answer your parts and sales calls too.
Book a 30-minute demo and hear how Cleo would transfer your parts and sales calls, and take a message when nobody can answer.
