For Subaru dealers
Answer your Subaru service calls, even when a recall fills the phones.
A recall or service campaign notice can send owners to your service phones in the same week, and a call nobody answers does not become an appointment. Cleo answers your service calls day or night, books into your scheduler and hands off to your team when a person is needed. Cleo is an independent vendor, not affiliated with Subaru.
Stevens Creek Subaru · real dealership results
1,678 calls answered. 447 booking-outcome calls.
1,678
Calls Cleo answered at Stevens Creek Subaru, September 21 to October 20, 2026
447
Of those calls ended as a booked appointment (booking-outcome calls)
30
Of those appointments were booked while the service department was closed
A booking-outcome call is a call that ended as a scheduled appointment in Cleo’s call log. It is not a completed appointment and it is not revenue: Cleo does not report whether customers arrived or what work was paid for. 445 of the 447 were for the service department, and Cleo books into Stevens Creek Subaru’s OCAS scheduler, so these figures say nothing about any other scheduler. These are one dealership’s results, not a promise of yours.
Source: Stevens Creek Subaru case study, September 21 to October 20, 2026. Read the case study →
Where Subaru service calls get lost
Three moments a Subaru service phone goes unanswered.
01 · When a recall or campaign notice lands
A notice can send many owners to your service phones in the same week. When every advisor is on a call, the next owner hears a ring or voicemail. Cleo answers each call and asks one question at a time: name, callback number, vehicle, mileage, what the owner needs and when they want to come in.
02 · When the service department is closed
At Stevens Creek Subaru, 30 appointments were booked while the service department was closed (Sept 21 to Oct 20, 2026). In Cleo’s call-log sample of 36,070 calls from Sept 22 to Oct 21, 2026, 7.3% arrived outside Monday to Saturday, 7 am to 6 pm.
03 · When the owner wants a time
Cleo reads the open times your scheduler returns, creates the appointment when the owner picks one and confirms the day and time only after the booking succeeds. If no time is open or a booking fails, it takes a callback request for your team with the details it collected, or transfers to a person you configure.
This page makes no claim about how many extra calls a recall or campaign adds to a service department, and no claim that Cleo checks recall status or VINs. Your own call log from your last campaign is the number that matters.
Before you start
What to confirm for a Subaru service department.
Your scheduler and service rules
Stevens Creek Subaru books into OCAS. Cleo’s scheduler guides cover Xtime and CDK and Tekion online scheduling. Confirm which scheduler your store uses, which services and times can be booked, and your opening hours. Cleo books only the times your scheduler shows as open.
Who gets the follow-up
Decide who receives a callback request or a transferred call. At Stevens Creek Subaru, Cleo transferred 357 calls to staff in the same 30 days. Cleo can be live in under 7 days, so setup does not have to wait for the next campaign.
Cleo is an independent vendor and is not affiliated with Subaru. This page does not describe a Subaru partnership, certification or endorsement. Subaru is a trademark of its owner. Cleo does not publish a price. To hear how Cleo would answer your Subaru service calls and book appointments, book a 30-minute demo.
FAQ
Still have questions?
Can Cleo help when a recall or service campaign fills our service phones?
Cleo answers the service calls it receives and asks one question at a time: name, callback number, vehicle, mileage, what the caller needs and when they want to come in. It books into your scheduler or takes a callback request for your team. This page makes no claim about how many extra calls a notice adds, and no claim that Cleo checks recall status or VINs. Your own call log from your last campaign is the number that matters.
Can an AI phone agent book Subaru service appointments after hours?
What happened at Stevens Creek Subaru?
Is Cleo affiliated with Subaru?
Contact
Answer your Subaru service calls.
Book a 30-minute demo and hear how Cleo would answer your Subaru service calls and book appointments when the phones get busy.
