For Hyundai dealers
Answer every Hyundai service call and book it in Xtime.
Cleo answers your Hyundai service calls day or night, asks one question at a time, books into Xtime when a time is open and hands the call to your team when a person is needed. Cleo is an independent vendor, not affiliated with Hyundai.
Hyundai of El Paso · real dealership results
1,028 calls answered. 271 booking-outcome calls.
1,028
Calls answered in 30 days
271
Booking-outcome calls in the same 30 days
23
Booked while the service department was closed
A booking-outcome call is a call that ended as a scheduled appointment in Cleo’s call log. It is not a completed appointment and it is not revenue: Cleo does not report whether customers arrived or what work was paid for. All 271 were for the service department, and Hyundai of El Paso books into Xtime, so these figures say nothing about any other scheduler. 399 calls ended in a transfer to staff, a separate figure and not a breakdown of the 1,028. Inbound calls only. These are one dealership’s results, not a promise of yours.
Source: Hyundai of El Paso, Cleo call log, inbound calls, September 22 to October 21, 2026. Booked while closed means outside the service department’s hours set in Cleo.
How a Hyundai store uses Cleo
Answer, book into Xtime, move or cancel, or hand off to a person.
01 · Answer and collect the details
Cleo answers the call and asks one question at a time: name, callback number, vehicle, mileage, the service needed and when the owner wants to come in. If a customer record is found for the caller’s number, Cleo confirms the name on file instead of asking cold, and mentions an upcoming appointment before booking a new one.
02 · Book it into Xtime
At Hyundai of El Paso, Cleo books into Xtime. It reads the open times Xtime returns, offers them, creates the appointment when the owner picks one and reads back the day and time only after the booking succeeds.
03 · Hand off when a person is needed
If no time is open or a booking fails, Cleo never says an appointment is booked and never retries: it offers a callback request and creates a callback task for your service team with the details it collected. Cleo can also transfer a call to a destination you configure.
Where your dealership has those workflows turned on, Cleo can also reschedule or cancel an existing appointment in Xtime, and it checks for an existing appointment before booking a new one. Cleo cannot create capacity that is not in your schedule.
Before you start
What to confirm for a Hyundai service department.
Your scheduler and service rules
Hyundai of El Paso books into Xtime. The scheduler connection is a per-store setting, so confirm which scheduler your store uses, which services and times can be booked, and your opening hours. Cleo books only the times your scheduler shows as open.
Who gets the follow-up
Decide who receives a callback request or a transferred call, and which hours count as open for your service department. Cleo uses the hours and transfer destinations you set for each store.
Cleo is an independent vendor and is not affiliated with Hyundai. This page does not describe a Hyundai partnership, certification or endorsement. Hyundai is a trademark of its owner. Cleo does not publish a price. To hear how Cleo would answer your Hyundai service calls and book appointments, book a 30-minute demo.
FAQ
Still have questions?
Can an AI phone agent book Hyundai service appointments?
At Hyundai of El Paso, Cleo books service appointments into Xtime. It checks Xtime for open times before offering any and reads back the day and time only after the booking succeeds. If a booking fails, Cleo does not retry: it creates a callback task for your service team. Your dealership’s scheduler and service rules are confirmed first.
What happened at Hyundai of El Paso?
Can Cleo reschedule or cancel a Hyundai service appointment?
Is Cleo affiliated with Hyundai?
Contact
Answer your Hyundai service calls.
Book a 30-minute demo and hear how Cleo would answer your Hyundai service calls and book appointments.
